Privacy Policy

NAYA Bacalar Privacy Policy

At NAYA Bacalar, we value and respect the privacy of our guests and visitors. This privacy notice outlines how we collect, use, and protect your personal data, in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) and other applicable regulations in Mexico.

1. Data Controller

NAYA Bacalar, located at Boulevard Aaron Merino Fernandez Reg 16 Mz 70 Lt 3, Centro, 77930 Bacalar, Q.R., is responsible for the processing of your personal data. For any inquiries regarding this policy, you may contact us at frontdesk@nayabacalar.com or call +52 1 98 3158 7748.

2. Personal Data We Collect

We may collect the following categories of personal data:

Identification data: Full name, date of birth, nationality.
Contact data: Phone number, email address.
Financial data: Credit or debit card information for payment processing.
Personal preferences: Dietary requirements, room preferences, special requests.

3. Purposes of Data Processing

The personal data we collect is used for the following purposes:

Primary purposes:

Process and manage accommodation reservations and additional services.
Provide lodging, food, and recreational services.
Issue invoices and process payments.
Comply with legal and regulatory obligations.

Secondary purposes:

Send promotions, offers, and updates related to our services.
Conduct satisfaction surveys and market research.
Personalize and improve our services based on your preferences.

If you do not wish your data to be used for secondary purposes, you may inform us through the contact methods provided in this notice.

4. Security Measures

We implement administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use, access, or disclosure.

5. ARCO Rights

You have the right to:

Access your personal data and know the details of its processing.
Rectify your data if it is inaccurate or incomplete.
Cancel your data when it is no longer necessary for the stated purposes.
Object to the processing of your data for specific purposes.

To exercise these rights, please send a request via email.

6. Data Transfers

We do not share your personal data with third parties without your consent, except as permitted by the LFPDPPP or when necessary to provide the contracted services.

7. Changes to the Privacy Notice

We reserve the right to modify this privacy notice at any time. Any changes will be communicated through our website.

By providing us with your personal data, you accept the terms of this privacy policy.